Faults in wines are extremely rare, although they do occur.
If you have doubts whether the content of the bottle you received is edible, please contact us and we will definitely help. Remember! You can also complain about damage to the shipment or the course of the delivery process. An "Włoska Winnica" is a guarantee of a quick settlement of any matter.
Do you want to return a wine or other product purchased online? No problem!
You have the full right to return or exchange the product within 14 days of receiving the shipment. You don't have to give a reason, but we'd appreciate it if you did.
The course of the complaint / return process of the product(s).
- Report
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- Go to the "Order History" tab in your customer account.
- Select the order to be returned.
- Select the product(s) you want to return by ticking the box next to their name.
- (Optional) Explain the reason for the return so that the store staff can better understand why you want to do this.
- When the form is complete, press "Return goods" and the appropriate information is sent to the store staff. It appears as "Awaiting confirmation" in the "Returns" tab of your account customer.
- Expertise
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- Based on the information provided to us in the notification, we will immediately (at the latest within 20 days) make a decision, which you will be informed about.
- Depending on the expertise, we will replace the product, send a new one, refund the payment or offer compensation.
- Changing the status to "Return not accepted" means rejection.
- The status "Waiting for package" means that the return has been accepted and you can return the product(s).
- Product return
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- Print the return form and place it in the package.
- Enter the return number on your return package.
- Remember that returned products must be in their original packaging, unused condition and without damage - this does not apply to complaints due to shipping damage.
- Send the package to the address on the return form.
- Refund/Compensation
- You will receive a refund immediately (no later than 14 days after we receive the goods) or you can receive a discount coupon for the amount of the returned products, which you can use during your next purchase.
What to do if the parcel is already damaged at the time of receipt?
On receipt, please check the contents of the package in the presence of the courier. In case of missing or damaged products, a damage report should be written down - the Courier has the appropriate form.
The courier is obliged to remain at the place of delivery of the parcel until its contents are verified by the recipient. The damage report can be drawn up within two days from the moment of delivery - the courier is obliged to appear at the place of delivery at the recipient's request.
If the package is damaged, please do not accept it and let us know.